Available courses

It's not always easy to identify truly assertive behavior. This is because there's a fine line between assertiveness and aggression, and people can often confuse the two.

Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong'.

"What is change management?" 
This is a question you may have heard from colleagues or coworkers in passing or in formal presentations. While many of us know intuitively what change management is, we have a hard time conveying to others what we really mean.

In thinking about how to define change management, it is important to provide context related to two other concepts: the change itself and project management. Change management and project management are two critical disciplines that are applied to a variety of organizational changes to improve the likelihood of success and return on investment.

THE GOAL OF CHANGE: IMPROVING AN ORGANIZATION BY ALTERING HOW WORK IS DONE

The Objective of this course is:
Leaders will be better equipped to engage the workforce to understand when a change will occur or has occurred.

Change will be implemented with fewer hurdles and less employee resistance because team members will understand the method and the reason of the change.

Reduced attrition rates and a greater capacity to attract talent, since the company will evolve or sustain its reputation as a learning organization.

Each and every one of us serves customers, whether we realize it or not. 

Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customer.

Customer service isn’t just about being courteous/respectful or considerate in manner to your customers – it’s a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public eye.

Customer service consists of a collective set of policies that govern every way you and your employees interact with your customers.

This e-book contains the thoughts and opinions of almost 100 professionals and executives all over the world and important insights you might find useful about your own influence. 


Outil d'évaluation des compétences professionnelles en ingénierie

SALTISE, is a learning community that brings together instructors and professional development staff from English and French educational institutions within the greater Montreal area, as well as other regions of Quebec. The key goals of SALTISE are based on the ideals of implementing evidence-based pedagogy involving instructional innovations and often leveraging the use of educational technology to promote improved learning.